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    Glad to see you. Please advise the following info, then we can provide available products for you.
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    What products are you interested?
    May I know the power and input voltage ?
    Motor information
    What is the load/Machine after the motor?
    What is the function do you require ?
    So nice if you share any image with us.such as motors, machine, controi paneldrawing ,thanks in advance
    Glad to see you. Please advise the following info, then we can provide available products for you.
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    Home » Service&Support » FAQ
    FAQ
    Q
    What are your products’ main application areas?
    A
    Our products are mainly used in the following fields:Industrial field: such as fans, water pumps, compressors, conveyor belts, crushers, feeders, mixers, etc. Construction field: real estate equipment, air conditioners, water pumps, etc. Agricultural field: water pumps, fans, agricultural machinery and equipment. Coal, chemical, power industry, machinery and equipment industry.
    Q
    How does your company ensure product quality?
    A
    Expert Design: Starting with a highly qualified chief engineer with senior professional credentials instills confidence in the initial design phase. This is crucial for preventing problems before they even reach manufacturing. Automated Manufacturing: Using a first-class automated patch production line minimizes human error in the assembly process. This contributes to consistency and precision. AOI Inspection […]
    Q
    Can you replace products that are damaged during shipping?
    A
    We take great care in packaging your order to prevent damage during shipping. However, if your product arrives damaged, please contact our customer support team through our website. We will promptly investigate the issue and provide a suitable solution, which may include a replacement.
    Q
    How does your factory do the quality control?
    A
    Quality assurance is a fundamental principle of our manufacturing process. We adhere to a comprehensive quality control system that encompasses all stages of production, from initial material procurement to final product inspection. Each product is subjected to thorough assembly and rigorous testing protocols prior to packaging and shipment.
    Q
    Can I mix different power in one container?
    A
    Yes, generally different models can be combined in a single container, even within the same order. However, please contact us with your specific requirements to ensure compatibility and optimal packing.
    Q
    Do you have the products in stock?
    A
    We maintain inventory of standard models for quick delivery. Special orders and large quantities have a typical lead time of 15-25 days. Please contact us for a precise delivery schedule based on your specific needs.
    Q
    What’s your warranty terms?
    A
    All our products are covered by an 16-month warranty against manufacturing defects.
    Q
    What’s your payment terms?
    A
    We offer flexible payment options to accommodate your needs. You can choose from the following methods: Telegraphic Transfer (T/T): This is a secure electronic funds transfer directly between banks. Letter of Credit (L/C): This is a payment guarantee from a bank, typically used for larger transactions. Western Union: This is a fast and convenient option […]
    Q
    What’s delivery time?
    A
    Delivery time usually takes about 3-5 working days for small orders and 10-15 working days for large orders.
    Q
    Can I get free samples?
    A
    Samples are available for quality evaluation and market testing. A sample fee applies, which can be refunded upon placement of a bulk order.
    Q
    What am I supposed to do if my wholesale order delays?
    A
    While we aim for on-time delivery, occasional delays due to unforeseen circumstances may occur. If you have not received your order within one week of the expected delivery date, please contact pquan customer support through our website. We will proactively communicate any significant delays and provide updates as they become available.
    Q
    Can you make the inverter and soft starter control boards (switchgear)?
    A
    Yes.We have a lot of experience to design frequency inverter and soft starter cabinet according to your request.But you can send us the wiring diagram.

    Service & Support

    Please contact our professional technical engineers, We will do our best to serve you

    Service Hotline
    400-000-000

    Email
    sales@pquangroup.com
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